Shipping policy

Delivered with Care. Safely, Worldwide.

At Craft & Time, every order is handled with the utmost precision. To ensure a seamless and reliable delivery experience, all items are shipped from the European Union (EU) using premier global carriers, including DHL Express, FedEx, or UPS, depending on the destination. For your absolute peace of mind, every shipment is fully insured against loss or damage during transit.

Shipping Fees & Free Delivery

  • Orders over €300: Free worldwide shipping on all orders, including watches, accessories, or combined purchases.

  • Orders under €300 (Within the EU): A flat shipping fee of €15 applies.

  • Orders under €300 (Outside the EU): A flat shipping fee of €30 applies.

Shipping & Delivery

  • Processing Time: Orders are dispatched within 2 business days after payment confirmation.

  • International Exports: For destinations outside the European Union (EU), please allow 1 additional business day for customs export documentation.

  • Dispatch Days: Monday to Friday.

  • Tracking: A tracking number will be sent via email as soon as your order is dispatched.

Average Delivery Times

  • Within Europe: 1–3 business days.

  • Outside the EU: 3–12 business days (Delivery times may vary depending on customs processing at the destination).

Packaging & Security

To ensure maximum security, all watches and accessories are shipped in discreet, neutral packaging with no external branding or indication of the contents. We use high-security protection to guarantee that your timepiece arrives in the exact same condition it left our workshop.

Customs, Duties & Import Taxes

  • Within the European Union (EU): All items are shipped from within the EU. No additional customs duties, VAT, or import taxes apply upon delivery.

  • Outside the European Union (EU): International orders may be subject to local import taxes, customs duties, or clearance fees regulated by the destination country. These charges are the sole responsibility of the buyer. The courier (DHL, FedEx, or UPS) will typically contact you directly to settle these fees before final delivery.

Damage During Transit

In the unlikely event that your parcel arrives damaged, please report it to the courier immediately upon receipt. Please contact us within 3 business days with a brief description and clear photos of both the packaging and the item so we can promptly assist with the insurance claim.

Thank you for your trust and for supporting our passion for horology. If you have any questions, please do not hesitate to contact us.

Craft & Time
“Where Time Meets Craft”