Refund policy

Shop with Confidence. Straightforward Returns.

At Craft & Time, we want you to feel completely confident with every purchase. While each vintage timepiece is carefully inspected, tested, and serviced as needed before leaving our workshop, we understand that sometimes a return may be necessary. We are committed to a straightforward, transparent, and fair return process.

14-Day Return Period

We offer a 14-day return policy for all our watches and accessories. This period begins on the day your order is delivered (the delivery day counts as Day 1). To be eligible for a refund, you must notify us of your intent to return the item via email within this 14-day window.

Return Conditions & Criteria

To ensure a successful return and a full refund, the following criteria must be met:

  • Watches: The timepiece must be returned in the exact same condition as when it was shipped to you. There must be no signs of wear, additional damage, or any alterations after delivery (including opening the case back, resizing the bracelet, or changing the strap).

  • New Accessories & Straps: Newly manufactured items (such as new leather straps or new watch boxes) must be completely unused, unworn, and in their original packaging. Leather straps must not show any signs of buckling, mounting, or wear.

  • Vintage Accessories: Vintage or used items (such as vintage watch boxes or period-correct buckles) must be returned in the exact same condition as received. No alterations, additional scratches, or chemical cleaning are permitted.

  • Complete Set & Packaging: The item must be returned with all original components included in the sale (e.g., boxes, straps, invoices, or papers) and packed with adequate protection to ensure it is not damaged during transit.

Important Note on Vintage Sizing

Please review the watch description and specifications carefully before purchasing. We include precise measurements for every timepiece. Vintage watches are historically smaller than modern wristwatches, so please ensure the size is appropriate for you before placing an order.

Return Process & Shipping

  1. Notification: Please contact us via email (found in our website footer) within 14 days of delivery to initiate a return.

  2. Shipping & Costs: The buyer is responsible for all return shipping costs. As the item remains your responsibility until it safely reaches our workshop, we strictly require using a secured, tracked, and fully insured shipping service.

  3. International Returns (Outside the EU): For returns sent from outside the European Union, the sender must clearly mark the package and customs declaration as "Returned Goods - No Commercial Value". Any import duties, clearance fees, or taxes incurred by Craft & Time due to improper labeling will be deducted from the final refund amount.

  4. Inspection: Once received, we will perform a professional inspection to confirm the item's condition and eligibility for a refund.

Refunds

Approved returns will be refunded to your original payment method within 3–7 business days after the quality inspection is complete.

  • Please note: Paid shipping charges (for orders under €300) are non-refundable, unless the item was defective or shipped in error.

Non-Returnable Items

The following items are not eligible for return:

  • Items that show signs of wear, usage, damage, or have been altered after delivery.

  • Items where the 14-day notification window has expired.

Thank you for your understanding and for supporting our passion for horology. Our goal is to ensure your total satisfaction with every timepiece. If you have any questions, please do not hesitate to contact us.

Craft & Time
“Where Time Meets Craft”