Legal notice

Built on Integrity. Quality Guaranteed.

At Craft & Time, we take pride in the quality of our work and the reliability of the timepieces and accessories we offer. Each vintage watch undergoes a rigorous inspection and professional servicing before being listed. To ensure your absolute peace of mind, we provide transparent warranty terms for all our products from the date of purchase.

1. Vintage Watches: 12-Month Mechanical Warranty

We provide a 12-month limited mechanical warranty on all vintage wristwatches.

  • What is Covered: This warranty strictly covers the internal mechanical parts of the watch movement. If your timepiece experiences a mechanical failure or significant timekeeping issues due to a defect in the movement during the 12-month period, we will repair it at no cost to you.

  • What is NOT Covered: Due to the delicate and historic nature of vintage timepieces, this warranty does not cover:

    • Water Damage: Vintage watches must be kept away from water. We do not guarantee water resistance unless explicitly stated in the item description.

    • Accidental Damage & Misuse: Issues caused by dropping the watch, impacts, shocks, or improper handling (e.g., a broken balance staff or overwinding).

    • External Components: Normal wear, scratches, or damage to the crystal (glass), case, crown, buttons, or bracelets occurring after delivery.

    • Unauthorized Repairs: Any attempt to open the case back or have the watch inspected/serviced by a third party will immediately void this warranty.

    • Vintage Accuracy: A vintage mechanical watch will not match the precision of a modern quartz clock. While we regulate every watch to its best possible performance, slight daily variations are a natural characteristic of historic movements.

2. New Accessories: 12-Month Manufacturing Warranty

Newly manufactured non-wearable accessories (such as new watch boxes) are covered by a 12-month warranty against manufacturing and material defects (e.g., faulty hinges or structural defects upon delivery).

3. Straps and Vintage Accessories (Exclusions)

Due to the organic and delicate nature of leather, all watch straps (leather, fabric, or rubber) are strictly excluded from this warranty once worn or mounted. Furthermore, all vintage or pre-owned accessories (such as vintage watch boxes or historic buckles) are sold as-is and carry no warranty after delivery.

How to Claim Warranty & Shipping

If you encounter any issues, please contact us via email first. We will guide you through the process.

  1. Shipping Costs: The buyer is responsible for shipping the item back to our workshop. We strictly require using a secured, tracked, and fully insured shipping service. Once repaired, we will return the timepiece to you at our expense.

  2. International Shipments (Outside the EU): For warranty returns sent from outside the European Union, the sender must clearly mark the package and customs declaration as "Returned Goods under Warranty - No Commercial Value". Any import duties or taxes incurred by Craft & Time due to improper customs labeling will be charged to the client.

Thank you for your trust and for supporting our passion for horology. If you have any questions, please do not hesitate to contact us.

Craft & Time
“Where Time Meets Craft”